What if my provider is late or doesn’t show up for my appointment?

We understand how frustrating it can be when a provider arrives late or doesn’t show up for a scheduled booking. While this is rare, here’s what you can do if it happens:

1. Allow a short buffer of time

• Providers are usually on time, but traffic or unexpected delays can sometimes occur.

• Please allow up to 20 minutes for your provider to arrive after the scheduled start time.

2. Contact your provider directly

• You can reach to your provider through the Blys app using the in-app chat function. For more details please refer to How can I contact my service provider?

• They’ll be able to confirm their estimated arrival time.

3. If you can’t reach your provider

• If you haven’t heard from your provider within 20 minutes past the booking time, kindly proceed with Provider No Show in line with our Client Cancellation Policy.

We put this cancellation in place to protect the income of our professional partners.