Punctuality is extremely important for clients as often they're on a tight schedule, and therefore we want all therapists to pay the utmost importance to this.
We recommend Blys therapists to arrive at client’s location 10-15 minutes before – which should give you plenty of time to locate and enter client’s house/unit, and set everything up for the massage.
We know that there are certain days and times where the traffic or transportation in general can be particularly slow – e.g. end of school holidays, peak hour…etc. Please be mindful of these days/times and plan your travel accordingly.
However, despite all your efforts, sometimes things happen and you may be running behind schedule. In this case, simply contact the client directly from your therapist app and let them know – either via a text or a call – that you’re running behind, and give them the reassurance that you will add an extra time to their appointment so that they will still get the same amount of time on the table.
Please also remember – when you tap “On Way” button in your app, we send a tracking link to the client which shows them exactly where you are on a map and how far you are. So it’s very likely that client already knows you’re running a bit behind – but please give the courtesy text/call anyway.
Please note that, just like we have a no-show policy for clients, we have the same rule for therapists too. If you’re more than 20min late, the client has the right to cancel the booking if they choose to. This will be considered a no-show by therapist and will accrue a cancellation fee for the therapist.