How can I contact my service provider?

You can download the Blys mobile app on both Apple and Android devices. Alternatively, you can log in and message your provider directly through our official website.

Please note that When is messaging available?

Messaging availability depends on your booking type:

• Direct Bookings (where you selected a specific provider): You can message your provider as soon as the booking is placed — even before it’s confirmed. This is useful if you want to offer alternative dates or discuss specifics.

• Confirmed Bookings: Once your booking is confirmed by a provider, the “Message” option becomes available within 48 hours of your booking start time.

• Open Bookings (waiting for any available provider to accept): Messaging is not available until a provider confirms your booking and it falls within 48 hours of the start time.

Via App:

• You can also send images to your service provider via in-app messaging.

(The photo shown is for illustration purposes only) 

Via Web:

• Once you log in you can navigate to Bookings -> Upcoming -> Messages. 

• You can also send images to your service provider via web messaging.
• 

(The photo shown is for illustration purposes only) 

Direct Bookings

You can also message your preferred service provider before booking confirmation, which can be used in case you want to offer alternative dates.

Via App

Via Web 

You may also check I liked the service provider I had. Can I rebook the same service provider?

Notes

Clients can request updates to confirmed bookings (e.g. changes to date or time) via the Blys app, website, or chat feature. However, please note:

• Providers are not obliged to respond to booking update requests or chat messages.
• Providers are not required to accept any booking update requests.
• If a booking update request is declined and you’re unable to proceed with the original confirmed booking, the applicable Cancellation policy will apply.

Replying to a Specific Message

You can now reply directly to a specific message in your chat thread. This makes it easier to respond to individual questions or comments without losing track of the conversation.

Via App:

1. Open the chat in your booking.
2. Press and hold the message you want to reply to.
3. Tap Reply.
4. Type your reply and send it. The original message will be quoted above your reply so the context is clear.

Via Web:

1. Log in and navigate to Bookings → Upcoming → Messages.
2. Hover over the message you want to reply to and click the Reply icon.
3. Type your reply and send it.