We understand that plans can change, so if you need to cancel or amend your confirmed appointment, you can do so within 1-hour after placing your booking request, or up to 24 hours before your massage is scheduled to begin with no penalty.
- For any cancellation or rescheduling that takes place between 24 hours & 4 hours prior to the scheduled massage time, we charge 50% of the total.
- For any cancellation or rescheduling that takes place less than 4 hours prior to the scheduled massage time, we charge 100% of the total.
- Cancellations fee only applies to bookings that have been confirmed. If your therapist hasn’t been confirmed yet, we don’t charge your card and you don’t incur any fees.
If you’re running late to a scheduled appointment, we allow 20 minutes for your arrival. If you still haven’t shown up after 20min, we leave and consider the booking as a no-show.
We put this cancellation and rescheduling policy in place to protect our therapists, as they lose income when cancellations or amendments to booking schedules occur, and need to receive compensation for time they have set aside for you.