From the moment the client requests a massage to the second you leave client location, maintaining a HIGH level of service is critical to client experience.
To maintain a high-level service quality, we collect feedback from our customers for the service they received from you (a rating from 1 to 5).
This rating & review system help us keep the service quality standard in Blys platform as high as possible. It also gives us and our therapists the opportunity to get immediate feedback from our customers – and ultimately improve our service over time based on that feedback.
The ratings are on a scale of 1 to 5 – where 5 indicates ‘amazing’, and 1 indicates ‘very poor’ experience.
In any case – customer feedback is EXTREMELY important for us and we monitor them very closely. We listen to all feedback carefully (good or bad) – and take them all on board and use that feedback to make Blys a better service for both our customers and therapists.
You can find your average rating and your reviews in the Account section in your therapist app or on our website.