TABLE OF CONTENTS

• Downloading the App
• Signing Up / Logging In
  • App Notifications
  • Email and SMS Notifications
  • Via the Pro Dashboard 
  • Via the Blys Pro App
• Going Online
• Setting your services / modalities
• Accepting Booking Requests
• Navigation
• Contacting the Client
• Completing the Job
• Extending the Session
• Direct Booking Requests
• Job History and Earnings
• Ratings and Reviews
• Updating your details
• Rate and Review Clients
• Blocking Individual Clients
• Unblocking Individual Clients
• Contacting Blys
• Deleting your profile

Downloading the App

The Blys Pro App can be downloaded from the links below.

• Blys Pro App for iPhone
• Android: Bys Pro App for Android

Signing Up / Logging In

If your account has already been approved by Blys, you can simply log in to the Blys Pro app.

• If you’re having issues logging in to the Blys Pro app, simply ‘Reset Password' in the app. 
• If you’re having issues with your email, simply ‘Sign up’ from scratch in the app and we’ll set you up.

Our Practitioner Support Team is on-call to help you onboard the Blys pro app.

Otherwise, if you’re not a Blys pro yet, you can sign up in the app by filling out the signup form, and someone from our Provider Support Team will get in touch with you to follow up on your account.

App Notifications

When you log in, make sure you tap ‘Allow’ to give the app the permission it needs to be able to send you booking requests/notifications. You won't be able to go ONLINE in your app unless you give your app these permissions.

Make sure you select "Always Allow" for your app to know your location accurately:

Email and SMS Notifications

Via the Pro Dashboard 

• Log in to your account from the website.
• Go to Pro Dashboard --> Settings
• Toggle the "Email or SMS" button should you wish to be notified via email or SMS.

Via the Blys Pro App

• Log in to your account from the Blys Pro App
• Go to Account --> Settings
• Toggle the "Email or SMS" button should you wish to be notified via email or SMS.

Going Online

You need to be ONLINE in your app to be able to receive & accept booking requests.

Blys has bookings throughout the week – so whenever you’re ready and available to accept booking requests, open the app, go to your Account section, and tap to go Online.

Reminder: As explained above, you must give the app the permissions it needs to operate.

We strongly recommend that you always stay online (even if you’re not available today), so that you’ll get notified about jobs that are booked in advance.

Setting your services / modalities

Set the services/ modalities you’re qualified for in your app, so you receive relevant and personalised job alerts. Go to Account, Services.

Accepting Booking Requests

Via the Mobile App

Once online, you’ll automatically begin to receive booking requests in your area via the Blys Pro app.

Go into your app to check out the job details, and tap ‘Accept’ if the job fits your schedule.

Once you tap ‘Accept’, the app will prompt you to confirm your time of arrival – which will be automatically sent to the client via our platform.

Your arrival time can be anytime between the earliest & the latest start time as indicated by the client. (e.g. – Wednesday, July 27 @ 1:00 pm – 4:00 pm)

All your confirmed bookings will be listed in the ‘UPCOMING’ section of your app.

Via the Web App

• Go to Pro Dashboard > Bookings > New > Click on the Booking

• Click Accept. 

• You will see another pop-up should you wish to accept the booking.

Navigation

You can use the address link in the Blys Pro app to find out the distance to the booking, the estimated driving time, and the directions.

You can also find the location notes – such as location type and parking instructions – just below the address link.

You can also change the treatment type and duration of Confirmed bookings via Blys Pro App.

Once you’re ready to head to your appointment, simply tap the ‘On my way’ button in your app which will notify the client that you’re on your way. (For virtual/digital services delivered via video chat, press the "Start Session" button instead)

Please remember to arrive 10-15min before the booking start time to give yourself ample time to set up.

Contacting the Client

If you require clarification on the client’s address or parking/ door number, or if you’re running a few minutes late to your appointment, you can contact the client directly from your app by tapping the Message Client button. 

Please refer also to this article: How do I contact the client? When is the best time to contact the client?

Completing the Job

As the last step, jump back into your app as soon as you finish and tap ‘Complete’ to finalise the booking. Note that tapping the ‘Complete’ button also processes your payment, so to avoid delays in payments, make sure you tap ‘Complete’ immediately after your appointment.

Please also see: How do the payments work? How and when do I get paid?

Extending the Session

It’s a common occurrence for clients to ask providers to extend their session duration. (We can’t blame them, they’re getting the best treatment they’ve ever had!)

The Blys Pro app also allows you to extend the session.

Simply tap the ‘Extend’ button before you complete the job, select the corresponding extension time that was added to the session, and click "Confirm". This will automatically update the booking details and add the extra charge to the client’s card and to your account.

Direct Booking Requests

When a client books you directly, you will receive a push and email notification.

Direct booking requests are exclusively available for you for a limited time. The time you have to respond to a direct booking request depends on the booking window (e.g. the sooner the booking, the shorter the time you have to respond), and is available to you in your Blys Pro app - see the sample below.

If you are not available to accept the offer within the given time, the client will then be notified via email or on their app whether to try another provider, reschedule, or cancel the booking. 

Don't stress about losing the job as the app gives you plenty of time to respond to your client.

Blys clients can easily rebook the same provider from our app or website by selecting the Rebook option when booking. In case you need to explain to the client how to rebook you, see this blog post about How To Rebook Your Favourite Therapist for details.

Additionally, being rebooked is an acknowledgment of the level of service you provided – so, thank you for being awesome! 

All bookings must go through Blys to ensure your safety and to ensure we keep Blys running as we rely on the fees we collect. If your client tries to book you privately, advise them to book via the app or website or the Blys team instead.

Job History and Earnings

You can see all your past jobs and your weekly earnings in the ‘Earnings’ section of your app.

The jobs on this page are ranked from the most recent to the oldest. 

Ratings and Reviews

To maintain the HIGHEST level of service quality, Blys collects feedback from clients for the service they received (a rating from 1 to 5).

You can find your personal rating & all your client reviews in the Account section of your app. Your personal rating is calculated based on the last 50 ratings you received.

You can also rate & review the clients (it’s a two-way street at the end) from your app.

Updating your details

You can update your personal details (such as your password, contact details, and qualifications) from the Blys Pro app in the Account section.

If you need to update other details such as your bank account or ABN, you can do that from our website. 

Simply head to the login page and enter the same email & password that you use for your Blys Pro app. 

You'll then be able to view & update all your details from the "Pro Dashboard" section located in the bottom left-hand corner. You can also check here How do I view & update my professional account details?

Rate and Review Clients

Providers can rate & review clients. Here's how it works:

• Go to "Earnings", then select a past job, and then tap “Rate Client”

• Should you wish to make any changes to your review, just select the job and click on "Modify Rating"

• Your rating and review will be visible (only visible to you) in the client details section of the booking page

Blocking Individual Clients

Blys professionals can now "Block" clients that they don't want to receive booking requests from - for whatever reason.

This is how it works:

Blocking clients that have been previously accepted or completed.

• Go to “Earnings”

• Tap on a past / complete job

• Tap on the “Block Client” button

• Provide the reason for blocking

• After the reason is provided & you confirmed the blocking,

  • An automated email alert is sent to our Operations Team, including booking details, provider details, and the reason for blocking - who will look into your reason and take necessary actions as per our standard procedures.

  • You won't be notified about jobs from that client anymore.

  • You have the option to "Unblock" the client.

Blocking clients that have been NOT previously accepted or completed.

• Click the booking and scroll down. 
• Look for the 3 dots and select "Block client". 
• Provide the reason for blocking

Unblocking Individual Clients

You can unblock the clients by navigating to your client block list.

Via App

• Go to Account -> Reviews
• Then navigate to the Blocked list and you will see the list of clients that are blocked from your profile
• Click "Unblock" to remove the client from your block list.
• You will receive a message, "Client unblocked successfully" when they are successfully removed from the block list.

Via Web

• Go to Pro dashboard -> Reviews -> Blocked
• Simply click "Unblock" to remove the client from your block list. 

• Once the client is successfully removed from your block list you will receive a notification on the top right of the screen saying "Client unblocked"

Contacting Blys

If you have any questions about your booking or your app, or simply need some help, our team is only a few taps away.

You can email us directly from your app any day, any time. We’re here to help :)

Deleting your profile

• If you wish to delete your provider profile, you can go to Account > Edit Profile > Delete Account.
  
• You need to provide a reason for your deletion then click Continue.

• You will be asked to re-enter your email and password to verify the account deletion. Please note that you will permanently lose all your reviews, contacts, messages, and profile info.
• Click "Confirm Delete". Your profile and account will be deleted in 48 hours unless you have an outstanding amount or an open complaint ticket.