Completion and Rebooking Rate

We've added these two new ratings to help you track your performance on Blys.

The Completion rate and Rebooking rate are calculated based on the average of your last 50 bookings. This will give you the chance to improve your ratings if or when they drop.

Completion rate is the ratio of bookings that you completed after accepting. For example, abandoning a confirmed job decreases your completion rate, and completing it increases or maintains it.

Accepted bookings: 50

Completed bookings: 45

Abandoned bookings: 5

Completion rate: 90%

This doesn't apply to couples jobs where the 2nd therapist hasn't been confirmed yet - so you can abandon a job if the booking hasn't been confirmed yet.

If your completion rate drops below 80%, our platform automatically puts your account on hold for our team to review your account.

First Offence: Your account will be suspended for 3 days.

Second Offence: 7-day suspension.

Third Offence: Permanent suspension.

Rebooking rate is the ratio of rebookings and direct bookings in your last 50 completed bookings. The more rebookings or direct bookings you complete, the higher your Rebooking Rate will be.

These rates are updated every time you complete a job.

The higher your ratings are, the more booking requests you receive as our platform algorithm prioritises top-performing professionals when matching them with clients.

If your rebooking rate is below a certain threshold, our platform may automatically put your account on hold for our team to review your account.

"How do I increase my completion rate?"

These rates are calculated based on your last 50 bookings - which means they will improve automatically over time as you complete more bookings whilst avoiding cancelling confirmed bookings.

"I've completed a rebooking but my Rebooking Rate hasn't increased"