How can I leave a rating / review for my service provider?

Modified on Wed, 22 May at 1:08 PM

Right after your treatment, you can leave a rating / review for your service provider about your massage experience.

Here's how:

Via App

Go to 'Past Bookings' and then select the corresponding massage appointment that you wish to leave your review.
Click on 'Rate Therapist'

Just click on the stars that you want to give your service provider.
Leaving a message is not required but we encourage you to share with us your feedback about your experience. This will help us and the service providers to improve the areas that we need to work on.
You will have an option to add an image along with the picture. Click on add image and select from the gallery.
Click 'Submit Feedback'

The ratings are on a scale of 1 to 5 - where 5 indicates an 'amazing', and 1 indicates a 'very poor' experience.

When you give your service provider a 5 out of 5, this service provider will be automatically added to your "Favourites" list - which means he/she will be first notified of your next booking request.

You can check the list of your favourite service providers. Just go to the 'Providers' page and then 'Favourites'

In case you want your most recent therapist to be notified first, you may simply do so by choosing the 'Move Down' or 'Promote Up' option.

You will also receive an email from us like this:

In case you give your service provider a 1 or 2 rating, our platform automatically adds the name of the service provider to your 'Blocked' list. This means - the next time you book, the app ensures you don't get booked with that service provider again.

To check:

Go to the 'Providers' page
Go to 'Blocked'

Via Website

Go to 'Bookings' and click on the 'Past bookings' tab
Click on the Completed Booking

Click on 'Rate Therapist'

Select the number of stars
Leaving a feedback / comment is also optional
Adding an image is also optional
Click 'Submit feedback'

If you wish to update your review,

Via App

Go to 'Past Bookings' then select the corresponding massage appointment that you left the review / rating
Select the review / rating

Update your review / rating

Click 'Submit Feedback'

Via Website

Go to 'Bookings' and click on the 'Past bookings' tab
Click on the Booking you wish to update your review / rating

Click on 'Change rating'

Update your review / rating
Click 'Submit feedback'

Now your review / rating has been updated

You can find out how to 'add service provider to favourites' and 'block a service provider' on this page: Can I create my own list of service providers that I liked / disliked?

We encourage you to download the Blys Massage App as we have other features designed & built for a better customer experience.