Shall I proactively try to upsell to the client when I'm with the client?

Modified on Wed, 15 Jun 2022 at 04:02 PM

The vast majority of feedback we receive from clients is that they DO NOT like pushy providers who ask clients to upgrade or extend or rebook.


Blys respects client's preferences, and always strives to deliver to those preferences and expectations.


We don’t like to complicate the user experience by making offers to the customer during treatment.


Ultimately – we want customers to make those decisions related to their appointment (massage length, type…etc.) when they’re making their booking online, not when they’re completely relaxed on a massage table, removed from their daily thoughts for a brief moment.


The rule of thumb is; as a service provider, your primary focus should always be providing the best service possible – an outcome of which will either be an extension of the booking, a rebooking, or a 5-star rating.


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