The client is late. What would I do?

 This happens very rarely – but if / when it does, here are some tips;

• Wait until the client arrives and start then,
• Let the client know that you may still need to finish at the planned finish time as you may have other plans or clients after that booking.

In any case, if the client is running late, contact the client via the in-app chat feature. (How do I contact the client? When is the best time to contact the client?)

In the case of a ‘no-show’ (e.g. client never arrives, or arrives past the booking end time),

• You can leave as soon as it’s confirmed by Blys or the client that the booking will not go ahead, or if the client still hasn’t arrived after 20min.

Via App

Please refer to this video tutorial for more clarity on How to Abandon a Job during Client No-Shows via app?

If / when the client hasn't arrived after 20min:

• Go to your Blys Pro App -> "Upcoming" -> Select the Booking
• Select "Abandon"

• Select "Client no show"
• If the booking time is at 6.30 pm then you will not be able to cancel the booking citing Client no show as there is 20 mins grace period for both client and providers
• Click "Confirm"

Via Web

Please refer to this video tutorial for more clarity on How to Abandon a Job during Client No-Shows via web?

If / when the client hasn't arrived after 20min:

• Navigate to Pro dashboard -> "Bookings" -> "Upcoming" 
• Select "Abandon booking"

• Select the Reason for abandoning as "Client no show" and "Submit"

Providers will receive a "Confirmation of client no-show" as soon as they have done these steps. On the other hand, clients will also receive an email advising them that you have indeed arrived at the location as planned and had to leave after 20 mins.

You will still receive your service fee in full to compensate for the time you allocated for this booking. Your Completion Rate on Blys will also be unaffected.

Whether it’s a no-show or a late start, rest assured that your income is always protected as per our Terms.