Steps to take if your NDIS plan changes or you are moving to a new plan manager

If you are an NDIS participant and your plan is changing or you are transitioning to a new plan manager, it’s important to follow the appropriate steps to ensure a smooth process. Below are tailored guidelines depending on how your NDIS funding is managed:

For Plan-Managed Participants:

If your NDIS funding is plan-managed, your first step should be to contact your current plan manager. They will guide you through the process and provide the necessary support for updating your plan. Your plan manager can also assist in ensuring a seamless transition to a new plan or manager if required, including handling any administrative updates or transferring information to your new plan manager.

Maintaining clear communication with your plan manager will help avoid disruptions in service delivery and ensure your supports continue without interruptions.

For Self-Managed Participants:

If you manage your NDIS funding independently, you will need to contact the National Disability Insurance Agency (NDIA) directly to discuss changes to your plan. The NDIA can provide advice and assistance through their dedicated “my NDIS” contact services. You can reach out to them via:

• Phone: Call the National Contact Centre at 1800 800 110.
• Email: Send an enquiry to enquiries@ndis.gov.au.
• Web Chat: Use the chat feature on the NDIS website for real-time support. Link here

It’s advisable to prepare any relevant documents or details about your current plan before contacting NDIA to help facilitate the process.

For further details and updates on managing your plan, including transitioning to a new plan manager, you can visit the official NDIS website at the link below:

NDIS Plan Management Changes

By following these steps, you can ensure the continuity of your support while adapting to any changes in your NDIS plan.