When you accept a booking request, you’re contractually obliged to provide the service to the client.


Failing to do so may result in cancellations fee as well as suspension of your account – so we strongly advise you to read the details of the booking request thoroughly before you accept.


If you can’t make it to your scheduled appointment for whatever reason, you can ‘Abandon’ the booking from your therapist app.


Please note, in order to maintain the customer service excellence Blys is known for, Blys has a Cancellation Policy for Therapists, which consists of:

  • Cancellation Fee

    • If you cancel a job between 24 hours & 4 hours prior to the scheduled massage time, Blys applies a cancellation fee of 50% of the total Platform Fee (Blys’s fee). This cancellation fee gets deducted from your next weekly Service Fee (Therapist’s fee) payment.

    • If you cancel a job less than 4 hours prior to the scheduled massage time, or in event of a therapist no-show, Blys applies a cancellation fee of 100% of the total Platform Fee (Blys’s fee). This cancellation fee gets deducted from your next weekly Service Fee (Therapist’s fee) payment.

  • 3-Strike Rule

    • If a therapist cancels 3-times within the same month, her/his account is suspended for 3 months.