My account has been suspended. What does that mean?

Modified on Tue, 12 Nov at 1:16 PM

Blys is committed to building a community that is enjoyable and safe for all - that's built on trust, integrity, and kindness.

Our community guidelines and terms provide a framework for all users of our platform (clients and professionals) to have a safe and rewarding experience, and therefore we take these guidelines and terms very seriously. If you breach these terms, you may have your Blys account deactivated and your access to our platform revoked immediately and indefinitely without any notice.

As a reference, here are some of the unacceptable behaviours and practices that may get your account suspended:

Behaviour / Activity	Description / Example
Inappropriate behaviour	Any of the following behaviours towards other members of our community or Blys staff: - Threatening or unwanted contact (including visits) with other professionals, clients, or Blys HQ staff. - Abusive, inappropriate, or damaging language towards clients, professionals, or Blys staff or Blys brand. - Discrimination: Actions or comments that discriminate or promote hatred or violence against specific groups or people. - Harassment: Actions or comments that may cause distress or jeopardise other members of the community are not allowed. This may include persistent disturbance, torment, intimidation, or contact.
Poor hygiene & equipment standards	If we received reports of poor hygiene practices or equipment standards.
Cancellations	Continuously cancelling confirmed bookings and having a low "Completion rate". Once a provider has their completion rate drop below 80%, their account is automatically suspended. An email will be sent to notify the provider whose account has been suspended and based on the number of offences, the duration of the suspension is determined. First Offence: Your account will be suspended for 3 days. Second Offence: 7-day suspension. Third Offence: Permanent suspension.
Sharing or requesting private information	- Asking for clients' private information. - Sharing your private information with clients.
Poor feedback	Complaints, negative reviews, or ratings from other members (clients or professionals) or Blys staff about your service, practices, or behaviour. This includes online forums as well.
Inaccurate account information	- If your business registration or insurance is expired but you haven't updated your account and continued to offer your services without appropriate licences and requirements. - Inappropriate account name or profile photo.
Subcontracting	Sub-contracting to another professional without the consent of the client and Blys.
Tardiness	Delayed/late arrivals to bookings, particularly for corporate bookings.

Please refer to our Software Licence Agreement once again to learn more about termination and account suspensions.