TABLE OF CONTENTS

• Booking placed via the app
• Booking placed via the web
• Purchased Vouchers

There will be a "timer" on your app that shows how much time is left to settle the payment for your booking.

In the event that the payment was not settled, your booking will automatically be canceled to free up the time your service provider allocated for you so she/he can allocate that to another client.

Booking placed via the mobile app

You will receive a push notification and an email that your booking will be put on hold until the payment has been confirmed. The reason for the declined payment can also be seen in your booking.

Click "Manage Payment" if you will add a new card or select the payment method that you'd like to use.

Click "Retry Now" should you wish to use the existing card that you used upon placing the booking.

Booking placed via the web app

You will receive an email that your booking will be put on hold until the payment has been confirmed. 

• Click "Manage Payment" if you will add a new card or select the payment method that you'd like to use.
  
• Click "Retry Now" should you wish to use the existing card that you used upon placing the booking.

Purchased Vouchers

When you purchase a voucher and the payment was unsettled/ failed, it will show as "declined" in the delivery status. Unlike bookings, you may settle the payment at any time but please know that the voucher will be unusable unless the payment has been settled.

Adding a new card under the "Payment Methods" in your profile will not automatically charge your card. You need to go directly to "Manage Payment" (on the app) so our system can charge the newly added card accordingly.

Other Reference: 

How do I add a payment method to my account?

How do I track the progress of my booking?