There could be two reasons for that;

  • You’re offline. Check your phone settings to make sure your location setting is ON, and your status in  the”Account” page of your app is set to ONLINE.


Blys massage therapist app - account page - going online


  • The demand (new booking requests) in your area is low. We kindly ask you to be patient – we’re working hard to reach out to all potential clients in your area and to make sure your phone is beeping every minute with job requests!

There are only a couple of phones in the market that have this setting, so you’re probably fine – but it’s worth checking so you don’t miss out on any jobs.

If you have any other questions relating to technical issues, feel free to contact our operations tema at or 1300 420 188.