This would require some analysis and troubleshooting, but here are a couple of potential reasons for that;




#1


You’re offline.


Check your phone settings to make sure your location setting is ON, and your status in  the”Account” page of your app is set to ONLINE.

 

Blys massage therapist app - account page - going online

 




#2


The demand in your area is low.


We kindly ask you to be patient – we’re working hard to reach out to all potential clients in your area and to make sure your phone is beeping every minute with job requests!




#3


If you have an Android phone, your phone may be blocking the push notifications from Blys Therapist app.

  • Some Android phones are known to block app push notifications. Unfortunately, Blys can’t determine or change your device settings (we can only control the settings of the therapist app), but here’s some info that may be helpful:

    • Find Autostart (or on some models it’s called Autolaunch, or Startup Manager, or Background App Management) screen in Settings of your device. There you’ll need to make sure that Blys Therapist app is marked as ‘Allowed’.


If you're using a Samsung Galaxy S8:





ALSO - please note that new jobs gets added to "New" page immediately after the client makes the booking - but the app notifies therapists gradually (based on location and reputation). So, you may see a new job in "New" page, but not receive an app notification for it immediately.



If you have any other questions relating to your app or phone, feel free to contact our operations team at hello@getblys.com.au or 1300 420 188.